To help reduce wasted paper, we’ve taken returns online! This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your pre-paid return label. When creating your return label, you’ll have a choice of returning via DPD, Collect+, InPost, Hermes Parcel Shop, UPS, Royal Mail or Hermes Home Collection.
1.To start your return, head to our returns portal (you’ll need your order number handy).
2.Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
3.Select your chosen return method. You’ll be able to see those closest to you using our handy map.
4.Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see which printer-less options are available in the portal.)
5.Done! Your parcel is now ready to be taken to your chosen drop-off point, or to be collected!